From time to time users complain because they asked the support for help with relatively simple issues, but got the text block response about showing a support ticket or asking on the forum. So for clarification, here's the support policy:

- Bug reports always get support - except when it seems obvious that the bug is in your script or sitting in front of your monitor. Then they'll give you the text block or a RTFM.

- With Zorro issues that require knowledge not covered by the manual and also nowhere else, you normally also get help from Support, even with no support ticket.

- In all other cases, you'll need Zorro S or a support ticket for getting help. Otherwise, Support is explicitely forbidden to help even in simple cases. I issued this rule, so in case of doubt, bear with me.