I like it when my advice is heeded. For measuring software quality there are key performance indicators, of which we have about 20. Examples of KPIs are: bugs per code found in internal tests, bugs per code found by users, average time to fix a bug, average time to answer a support question.

The Gamestudio development process is ISO 9001 certified, the Zorro development process is not.

Support is done by the freelancers who write Zorro scripts for clients and know Zorro in and out. They take turns.