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Zorro software issue help from the community for the community #472620
05/08/18 16:26
05/08/18 16:26
Joined: Apr 2018
Posts: 26
Fuchs Offline OP
Newbie
Fuchs  Offline OP
Newbie

Joined: Apr 2018
Posts: 26
I just realised that there is no way to ask the Zorro team for help with strange software issues, unless one has a Zorro S or ticket-license.
Hence I use this great forum and start this threat for people who have issues and are left alone with them; so that we can help each other here.

Re: Zorro software issue help from the community for the community [Re: Fuchs] #472621
05/08/18 16:26
05/08/18 16:26
Joined: Apr 2018
Posts: 26
Fuchs Offline OP
Newbie
Fuchs  Offline OP
Newbie

Joined: Apr 2018
Posts: 26
My server text input field is dead:

I am running a zorro since weeks and it always worked fine also in connection with the MT4 bridge to a broker and R enabled, so I definitely did install it right.

Today I did get the leverage changed by my broker, did stop all trades and restart Z12 on a demo account and since then the server input field is inactive - I can put the curser inside it but neither type nor paste anything into it.

I did everything I could, from restarting the computer, router, asking the broker's hotline, up to re-downloading zorro again and trying to install a second version of it
(but this was not allowed because one instance would already be installed).

Then I did contact the Zorro team and all they say is that it is a mistake on my behalf so that they are not willing to share any help at all.
Whilst I understand that they have to protect themselves from a bunch of digi-vegies like me, to let me sit there for a week to figure it out seems to me a bit too non-empathic.
Especially since I do consider it to be a bug - after all if something in a software suddenly stops working how can you tell me that it is my mistake ?

The only thing I can think of is to deinstall the entire Zorro with all my data and then reinstall it from scratch, but I find this an unnecessary brutal-force-solution.

So I am asking for help out here:
Is anyone out there who did have this problem and could tell me how to solve it, because as long as this is not working I am sitting on my hands.

Last edited by Fuchs; 05/08/18 16:49.
Re: Zorro software issue help from the community for the community [Re: Fuchs] #472622
05/08/18 16:37
05/08/18 16:37
Joined: Feb 2017
Posts: 1,718
Chicago
AndrewAMD Offline
Serious User
AndrewAMD  Offline
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Joined: Feb 2017
Posts: 1,718
Chicago
The server "input field" is supposed to be inactive because it's not an input field. It's an output field.

Re: Zorro software issue help from the community for the community [Re: AndrewAMD] #472623
05/08/18 16:44
05/08/18 16:44
Joined: Jul 2000
Posts: 27,977
Frankfurt
jcl Offline

Chief Engineer
jcl  Offline

Chief Engineer

Joined: Jul 2000
Posts: 27,977
Frankfurt
Asking on the forum is free. Getting problems fixed by Support is not. Even if they want to help you, they are not permitted to, unless you purchased a ticket like anyone else.

Re: Zorro software issue help from the community for the community [Re: AndrewAMD] #472624
05/08/18 16:54
05/08/18 16:54
Joined: Apr 2018
Posts: 26
Fuchs Offline OP
Newbie
Fuchs  Offline OP
Newbie

Joined: Apr 2018
Posts: 26
Thanks a lot Andrew - this is great help already. Now I know that I just have to figure out then where to input the server.
And yes jcl, I understand that you can't help all users who experience a temporary anomaly, and coincidentally did tone down my comment above a bit whilst you were explaining it to me.

Re: Zorro software issue help from the community for the community [Re: Fuchs] #472625
05/08/18 17:01
05/08/18 17:01
Joined: Feb 2017
Posts: 1,718
Chicago
AndrewAMD Offline
Serious User
AndrewAMD  Offline
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Joined: Feb 2017
Posts: 1,718
Chicago
The MT4 plugin is pretty well-documented:
http://zorro-project.com/manual/en/mt4plugin.htm

Re: Zorro software issue help from the community for the community [Re: AndrewAMD] #472626
05/08/18 19:32
05/08/18 19:32
Joined: Apr 2018
Posts: 26
Fuchs Offline OP
Newbie
Fuchs  Offline OP
Newbie

Joined: Apr 2018
Posts: 26
Thanks Andrew.
I just read your message after having spent another 2 hours reading exactly this document and having done everything again and again.
Of course the mistake must be on my side, but I am totally puzzled how the connection worked until I stopped all trades shortly only to reconnect to the same (but in leverage changed) account.
They even did reset the password on their end and confirmed that I am logged into the demo account all day.
Right now I am considering to uninstall Zorro totally and start everything from scratch again.

You did your best and I know that there is nothing you could help me with.
I am very grateful for all the help you are given and in case someone from the Zorro-team reads this I want to tell them that I think that you should get some Zorro-S benefits for all your valuable help (which I am certain that you also give to many others). In my eyes you and jcl ("the Zorro-boss") are the top ones here.

Re: Zorro software issue help from the community for the community [Re: Fuchs] #472627
05/08/18 20:14
05/08/18 20:14
Joined: Feb 2017
Posts: 1,718
Chicago
AndrewAMD Offline
Serious User
AndrewAMD  Offline
Serious User

Joined: Feb 2017
Posts: 1,718
Chicago
You are too kind, I hardly did anything. laugh

The MT4 connection is fundamentally odd because it involves inter-process communications, using a "backdoor" in MT4.

Lots of things need to be verified:

* Did you run the EA on your MT4?
* Is there a smiley face on your MT4 chart? Does it say that Zorro is connected?
* Did you close the chart with the EA and start over?
* Do your account numbers and passwords match?
* Do you have the correct version of the EA installed? Are you **absolutely** sure you have the correct version? I mean you must delete your EA and copy it over from your **current** Zorro installation to your MT4 installation.

If you cannot figure out what's wrong after reading and re-reading and re-re-reading the documentations, perhaps you should evaluate whether paid services are worth the cost.


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