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Game Crash on Other People's PCs
#467266
07/23/17 23:47
07/23/17 23:47
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Joined: May 2005
Posts: 868 Chicago, IL
Dooley
OP
User
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OP
User
Joined: May 2005
Posts: 868
Chicago, IL
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I have a game on Steam, and some people are complaining that it crashes right away. Most customers do not have this problem, and I can't imagine what might be causing it. Relevant Info: I'm using A7 The game runs fine on every computer I've tested it on, including Windows 7, 8 and even on Ubuntu running WINE. I have also run it on Vista and XP in the past, but I have not tested it on these operating systems recently. The users who encountered the problem say they have Window 7 - 64 bit (which is what I am using) In general, how should I approach this issue? I thought I could ask them for the acklog.txt file, but it appears that this file is not getting created on their systems. Is there a protocol for troubleshooting other people's game crashes that I could reference? Any ideas or information would be appreciated, thanks
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Re: Game Crash on Other People's PCs
[Re: Dooley]
#467277
07/24/17 15:40
07/24/17 15:40
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Joined: May 2005
Posts: 868 Chicago, IL
Dooley
OP
User
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OP
User
Joined: May 2005
Posts: 868
Chicago, IL
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Okay, I asked the users to try running some other 3DGS demos to see if those work on their systems. Here is the result: So it seems their systems are somehow incompatible with 3DGS, rather than something specific to my game. Does the "Failure in StackHash_**** modules" mean anything to anyone?
Last edited by Dooley; 07/24/17 15:42.
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Re: Game Crash on Other People's PCs
[Re: Dooley]
#467278
07/24/17 17:03
07/24/17 17:03
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Joined: Aug 2003
Posts: 118 Deutschland
Ezzett
Member
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Member
Joined: Aug 2003
Posts: 118
Deutschland
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Maybe this is the problem: Q: I have just installed Gamestudio on another PC. Now I get an error message (Error E1513) as soon as I start any project. A. Check how the DEP (data execution prevention) is set in your Windows configuration. Go to My Computer / Properties / Advanced / Performance / Settings / Data Execution Prevention, and make sure that it's in its default setting ("For essential Windows programs and services only"). A wrong DEP setting prevents on-the-fly compiling lite-C or C-Script source code. http://manual.3dgamestudio.net/afaq.htm
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Re: Game Crash on Other People's PCs
[Re: Dooley]
#467356
07/27/17 20:57
07/27/17 20:57
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Joined: Jul 2010
Posts: 283 Germany
jenGs
Member
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Member
Joined: Jul 2010
Posts: 283
Germany
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Yes it was the DEP, now I can play A7 games again . The problem was, that a setting in my uefi bios (secure start) didn't let me shutdown DEP. I thought I shut it down long time ago.
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