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ZorroS expired? #464603
03/01/17 00:20
03/01/17 00:20
Joined: Jan 2017
Posts: 64
J
Jeff1228 Offline OP
Junior Member
Jeff1228  Offline OP
Junior Member
J

Joined: Jan 2017
Posts: 64
I have paid monthly fee and got the confirmation from your store, but my ZorroS expired! I tried to log into the store's site but declined, I changed my password but still can't log in.

What's going on?

Re: ZorroS expired? [Re: Jeff1228] #464605
03/01/17 07:36
03/01/17 07:36
Joined: Jul 2016
Posts: 4
G
GHRouge Offline
Guest
GHRouge  Offline
Guest
G

Joined: Jul 2016
Posts: 4
I'm also having the same issue which has never come up before in my 8 months of Zorro S subscription yet:

Zorro S 1.50.6 Trading Automaton
Made with Gamestudio by oP group 2015
Subscription expired - please remove key!

Have already checked that there is nothing in payments which could have caused this.

Re: ZorroS expired? [Re: GHRouge] #464608
03/01/17 10:31
03/01/17 10:31
Joined: Nov 2016
Posts: 35
therealLeon Offline
Newbie
therealLeon  Offline
Newbie

Joined: Nov 2016
Posts: 35
Hi,

ok im not the only one wondering - same here:
"Subscription expired - please remove key!"
But Subscription is still ongoing (at least the payment is...)

I get this message since today. Yesterday everything was working fine.


BR

Leon

Last edited by therealLeon; 03/01/17 10:33.
Re: ZorroS expired? [Re: Jeff1228] #464614
03/01/17 13:12
03/01/17 13:12
Joined: Mar 2017
Posts: 1
A
AvePhoenix Offline
Guest
AvePhoenix  Offline
Guest
A

Joined: Mar 2017
Posts: 1
I have the same issue.

Yesterday work, today not.

My subscription is active.

Last edited by AvePhoenix; 03/01/17 13:16.
Re: ZorroS expired? [Re: AvePhoenix] #464616
03/01/17 14:14
03/01/17 14:14
Joined: Dec 2016
Posts: 43
F
Fiber Offline
Newbie
Fiber  Offline
Newbie
F

Joined: Dec 2016
Posts: 43
Any news on this issue?
I send email to info at opgroup.de but no answer so far..

Re: ZorroS expired? [Re: Fiber] #464619
03/01/17 16:31
03/01/17 16:31
Joined: Dec 2016
Posts: 43
F
Fiber Offline
Newbie
Fiber  Offline
Newbie
F

Joined: Dec 2016
Posts: 43
It's solved, I received new files by email...

Re: ZorroS expired? [Re: Fiber] #464621
03/01/17 19:03
03/01/17 19:03
Joined: Jan 2017
Posts: 64
J
Jeff1228 Offline OP
Junior Member
Jeff1228  Offline OP
Junior Member
J

Joined: Jan 2017
Posts: 64
Not yet, at least for me, just tried

Re: ZorroS expired? [Re: Jeff1228] #464622
03/01/17 19:47
03/01/17 19:47
Joined: Dec 2016
Posts: 43
F
Fiber Offline
Newbie
Fiber  Offline
Newbie
F

Joined: Dec 2016
Posts: 43
Did you got new installation and key file ? After installation and saving key file run XY_Zorro.com

Re: ZorroS expired? [Re: Fiber] #464623
03/01/17 19:51
03/01/17 19:51
Joined: Jan 2017
Posts: 64
J
Jeff1228 Offline OP
Junior Member
Jeff1228  Offline OP
Junior Member
J

Joined: Jan 2017
Posts: 64
No, no email, nothing

Re: ZorroS expired? [Re: Jeff1228] #464631
03/02/17 13:06
03/02/17 13:06
Joined: Jul 2000
Posts: 27,977
Frankfurt
jcl Offline

Chief Engineer
jcl  Offline

Chief Engineer

Joined: Jul 2000
Posts: 27,977
Frankfurt
All Zorro S subscribers should have received new keys in the last days.

If not: please check your spam folder. And if this does not help, please contact support (at) opgroup.de to make sure that you get your key. You'll need it since we've recently changed the subscription system, which caused the old exes to expire.

Re: ZorroS expired? [Re: jcl] #464656
03/04/17 00:23
03/04/17 00:23
Joined: Jan 2017
Posts: 64
J
Jeff1228 Offline OP
Junior Member
Jeff1228  Offline OP
Junior Member
J

Joined: Jan 2017
Posts: 64
Got the key, it's working now, thank you support team.

Re: ZorroS expired? [Re: jcl] #464711
03/06/17 22:20
03/06/17 22:20
Joined: Feb 2017
Posts: 1,718
Chicago
AndrewAMD Online
Serious User
AndrewAMD  Online
Serious User

Joined: Feb 2017
Posts: 1,718
Chicago
Originally Posted By: jcl
All Zorro S subscribers should have received new keys in the last days.

If not: please check your spam folder. And if this does not help, please contact support (at) opgroup.de to make sure that you get your key. You'll need it since we've recently changed the subscription system, which caused the old exes to expire.


I'm thinking of upgrading to Zorro S.

In the future, will I have to worry about my license expiring - say - in the middle of the night when I'm not watching my trading system on the VPS, potentially causing my system to - for the sake of argument - lose thousands of dollars due to a sudden software interruption?

Or would I perhaps only have to worry about fixing keys every time I upgrade the software?

Re: ZorroS expired? [Re: AndrewAMD] #464716
03/07/17 07:26
03/07/17 07:26
Joined: Jul 2000
Posts: 27,977
Frankfurt
jcl Offline

Chief Engineer
jcl  Offline

Chief Engineer

Joined: Jul 2000
Posts: 27,977
Frankfurt
First question no, second question maybe. A trading Zorro won't be affected by an expired license key. But when you install an update in a different folder, you must also copy your key in that folder.

Re: ZorroS expired? [Re: jcl] #464731
03/07/17 12:18
03/07/17 12:18
Joined: Feb 2017
Posts: 1,718
Chicago
AndrewAMD Online
Serious User
AndrewAMD  Online
Serious User

Joined: Feb 2017
Posts: 1,718
Chicago
Thanks for the clarification.

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